Integrations
Flexbone has built-in connectors to popular tools your team is already using to engage with customers.
Voice Room
Forward Deployed AI for Contact Centers
Flexbone's Voice Room plugs into your calls and analyzes your organization's conversations and transforms them into structured intelligence you can use
Surface Known Issues Before They Escalate
Voice Room tracks recurring themes and problem areas in your conversations. Get clear insight on the issues that matter: dropped calls, billing confusion, or scheduling delays so your team can stay proactive.
Spot Emerging Trends Early
Don't just summarize calls. Flag shifts in customer concerns before they spread. By detecting patterns across thousands of conversations, you can anticipate new bottlenecks and address them fast.
Automate and Streamline
Routine questions and low-complexity workflows are offloaded to AI agents built for your business. Automation handles repetitive work so your team can focus on higher-value interactions.
Continuous Refinement
Flexbone engineers stay forward deployed with your team. Voice Room improves as operations evolve, learning from feedback, adapting to changes, and surfacing new opportunities.
Results
+43%
Improvement on First Call Resolution
1000+
Hours of wait time for customers reduced
+18%
Customers issues resolved via self-service
Example Issues Tracked
Benefits Questions
Prior Authorizations
Claims Status
Route Changes
Delivery Status
Load Scheduling
Automations
Giving routine directions on the phone to a customer
Reminders to agents
Pre-visit texts and calls
Parsing documents and auto reporting
Regulatory compliance and reporting automation
Voice Room Process
Insights
Your insights layer should be tailored for your organization, understanding the KPIs leadership is looking to track. Within Voice Room, you can granularly track performance across every call.
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