AI Agents That Actually Do the Work
Flexbone's AI agents answer and place phone calls, navigate payer portals and EHRs through browser and desktop automation, and turn scanned forms and PDFs into structured data. They run standard healthcare transactions, including 270/271 eligibility, 278 prior authorizations, and 837/835 claims and remittances, all connected through one HIPAA-regulated data platform. Built for healthcare, insurance, logistics, and government.
What can Flexbone's AI agents do?
Each modality is purpose-built, but they all connect through the Flexbone Data Platform, sharing context, triggering workflows, and learning from each other.
Voice Agents
AI voice agents that sound natural, follow logic, and complete tasks over the phone, whether it's gathering information, handling inbound requests, or placing outbound calls. Every voice workflow is designed around your team's real-world call patterns.
Browser Automation
AI agents that navigate payer portals and clearinghouses headlessly to extract data, fill out forms, and use web applications, custom-built to fit your workflow and integrated directly into your systems.
Document Intelligence
From scanned forms to messy PDFs, we turn unstructured documents into clean, structured data using advanced OCR and AI. Whether you're processing claims, referrals, or handwritten notes, our pipelines adapt to your documents.
Desktop Automation
Automate clicks, keystrokes, and navigation across even the most complex desktop software, from EHRs like Epic, athenahealth, and eClinicalWorks to legacy applications. Our AI agents work like a human on the screen, bridging systems with no APIs.
How does the Flexbone Data Platform connect agents?
The Flexbone Data Platform creates a centralized foundation for AI agents, streamlining collaboration between agents and humans. It handles HIPAA-regulated data and standard healthcare transactions, including 270/271 eligibility checks, 278 prior authorizations, 837 claims, and 835 remittances, whether the source is a payer portal, a clearinghouse, or an EHR. Medicare Advantage insurers alone made nearly 53 million prior authorization determinations in 2024 (KFF), each one a 278 transaction the platform can run end to end.
Unified Operational Visibility
Monitor thousands of processes in real time across voice, browser, desktop, and document workflows.
Full Traceability
Every agent action is captured with attribution, so teams can audit, debug, and optimize with full visibility.
Integrate, Don't Migrate
Connect to internal tools, external platforms, and legacy systems without large migrations.
Continuous Optimization
Capture signal from noisy data. Surface bottlenecks, recommend actions, record interventions.
Integrate
Bring together data from internal tools and external platforms
Transform
Convert raw inputs into structured, queryable formats
Automate
Deploy AI agents that monitor, trigger, and execute
Optimize
Surface bottlenecks and recommend the next best actions to take
Built for regulated, high-volume operations.
Healthcare RCM
Automate eligibility verification, claims processing, prior authorizations, and patient communication across hospital and outpatient settings.
Insurance & Payors
Streamline claims intake, policy servicing, renewals, adjuster dispatch, and fraud detection for carriers and TPAs.
Logistics & Transportation
Carrier onboarding, check calls, freight billing, detention tracking, and fleet safety compliance automation.
Government & Public Sector
311 call handling, permits processing, code enforcement, public health, courts, and utility customer service.
Contact Centers & BPOs
AI agents that handle inbound volume, route intelligently, and reduce average handle time while maintaining quality.
Auto Dealerships
Service call answering, DMS appointment booking, no-show recovery, and multi-rooftop analytics for fixed ops.
Frequently asked questions
Flexbone runs five agent modalities on one platform: voice agents that answer and place phone calls, browser automation that navigates payer portals and clearinghouses, document intelligence that turns scanned forms and PDFs into structured data, desktop automation that operates EHRs and legacy applications, and a data platform that connects them. Together they automate operations across voice, web, documents, and desktop.
Flexbone's desktop and browser agents operate EHRs and practice management systems including Epic, athenahealth, and eClinicalWorks, along with payer portals, clearinghouses, and legacy applications that have no API. Agents work like a person on the screen, so integration does not require a migration.
The Flexbone Data Platform handles standard healthcare transactions, including 270/271 eligibility checks, 278 prior authorizations, 837 claims, and 835 remittances, whether the source is a payer portal, a clearinghouse, or an EHR.
Yes. Flexbone processes HIPAA-regulated data with AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, full traceability of every agent action, and a signed BAA. Each action is captured with attribution so teams can audit and debug.
Average deployment is about three weeks. Flexbone connects to your existing tools, transforms raw inputs into structured data, deploys agents that monitor and execute, then tunes performance against real workflows.
Ready to automate what matters?
See how Flexbone's AI agents can transform your operations.